FAQ's
How do I place and order?
How do I place and order?
1. Use our store link i.e https://us.image1993.com/ to find what you like.
2. For ordering through the product page, you can enter the quantity & sizes of products that you want to buy and click "Add to Cart".
3. Clicking on the "Add to Cart" button will take you to your Shopping Cart screen where you'll see a list of the products you've selected, the price, quantity, subtotals and grand total.
4. Click "Proceed to Checkout".
5. Fill in the "Contact Information". Click "Continue to Shipping Method".
6. Fill in the "Billing Information" and "Shipping Method" forms.
7. In the Payment Information form, "Credit/Debit Card" will be selected by default.
8. To confirm your order click on "Complete Order", and note your Order Number which will be provided to you at the "Thank You" page.
9. Your package will be delivered via courier before or on the expected delivery date.
You can also Create an account on our website. This will help you to see your order history.
Login Link: https://us.image1993.com/pages/create-account
Note: account creation is not compulsory to place the order.
How can I be sure that I have made my payment?
How can I be sure that I have made my payment?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service at customerservice@image1993.com or call at +1 (224) 470-8050.
What is the status of my order?
What is the status of my order?
You can track your order at https://us.image1993.com/pages/track-your-order by adding your order number & Email or by using CN Number.
What payment method can I use to make my purchase?
What payment method can I use to make my purchase?
We offer the following payment methods:
Visa
MasterCard
Shop Pay
What are the delivery charges?
What are the delivery charges?
Free shipping is provided for orders above $150. For orders under $150, a shipping fee of $8 will apply.
What are the benefits of signing up with you?
What are the benefits of signing up with you?
By signing up an account at https://us.image1993.com/account/login you will be able to access and manage your account information easily. This includes:
Checking your order status
View your complete order history
What if the product I want to order is out of stock?
What if the product I want to order is out of stock?
If a product runs out, it will either not be visible on the website or it will be marked as "Out of Stock". An order may only be placed once the product shows as "Available" on the website. For this, you can use "Notify Me When Available" on the product page, Once an item back in stock you'll get a notification via Email or SMS, So you can place your order of the desired article.
Will I receive the same product I see in the photo?
Will I receive the same product I see in the photo?
Please note that images of each product's colour and design may vary slightly from the actual product's colour and design, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, size, and other factors.
Is it possible to receive regular information vis e-mail with the latest Image items and offers?
Is it possible to receive regular information vis e-mail with the latest Image items and offers?
Yes. You just have to subscribe to the Image newsletter by filling in your email ID, and you will receive information about the latest Image items, articles and events.
Can I unsubscribe from Image's newsletter?
Can I unsubscribe from Image's newsletter?
You can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe".
Can I cancel my order?
Can I cancel my order?
Yes. You can cancel an in-process order by contacting our customer service department.
How can I make sure that my purchase was made correctly?
How can I make sure that my purchase was made correctly?
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department.
What should I do if I receive a faulty item?
What should I do if I receive a faulty item?
Image only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department.
What should I do if I receive an incorrect item?
What should I do if I receive an incorrect item?
If you were to, accidentally, receive an item that you did not order, please contact our customer service.
How can I contact the customer service department?
How can I contact the customer service department?
You can share any queries or comments by calling +1 (224) 470-8050 or email us at customerservice@image1993.com